APA
Morgan R. L., . (2004). 50 minute: calming upset customers, 3/e. : Viva books.
Chicago
Morgan Rebecca L, . 2004. 50 minute: calming upset customers, 3/e. : Viva books.
Harvard
Morgan R. L., . (2004). 50 minute: calming upset customers, 3/e. : Viva books.
MLA
Morgan Rebecca L, . 50 minute: calming upset customers, 3/e. : Viva books. 2004.