TY  - BOOK
AU  - Goodman, G. S.
TI  - Please Don'T Shoot The Messenger! : How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers And Difficult Clients Without Losing Your Cool (Or Your Job)
SN  - 9780809225200
U1  - 650.13 
PY  - 2000///
PB  - Mcgrawhill
KW  - Psychiatry
ER  -