Stauss, Bernd <br/><br/>
Effective Complaint Management  / 
Bernd Stauss 
 -  Springer ,  2019 
 - 400 
<br/><br/><label>ISBN: </label>9783319987040 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business Management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / STA