Morgan, Rebecca L. <br/><br/>
50 minute: calming upset customers, 3/e/ 
Rebecca L Morgan 
 - 3rd ed. 
 -  Viva books,  2004. 
<br/><br/><label>ISBN: </label>9788176496865 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAR