Martin, William <br/><br/>
Crisp fifty minute series - quality customer service, 5/e/ 
William Martin 
 - 5th ed. 
 -  Viva books,  2012. 
<br/><br/><label>ISBN: </label>9788130918372 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / MAR