Finch, Lloyd <br/><br/>
Crisp fify minute-telephone courtesy & customer service, 4/e/ 
Lloyd Finch 
 - 4th ed. 
 -  Viva books,  2012. 
<br/><br/><label>ISBN: </label>9788130918464 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.312  / FIN