Loureiro, Sandra Maria Correia <br/><br/>
Exploring the Power of Electronic Word-of-Mouth in the Services Industry / 
Sandra Maria Correia Loureiro (editor) & Hans Ruediger Kaufmann (editor) 
 - 1st edition 
 - New delhi :  IGI Global ,  2019 
<br/><br/><label>ISBN: </label>9781522585763 
<br/><br/><label>Dewey Class. No.: </label>658.8  / LOU