Al-Rabayah, Wafaa Strategic Uses of Social Media for Improved Customer Retention / Wafaa Al-Rabayah (editor), Rawan Khasawneh (editor), Rasha Abu-shamaa (editor) & Izzat Alsmadi (editor) - 1st edition - IGI Global , 2016 ISBN: 9781522516866 Dewey Class. No.: 658.872 / AL