Sansbury, John <br/><br/>
It Service Management / 
John Sansbury 
 - 3rd Edition 
 - New delhi :  Bcs, the chartered institute for It ,  2016 
<br/><br/><label>ISBN: </label>9781780173184 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / SAN