Whapples, David <br/><br/>
Continual Service Improvement Manager / 
David Whapples 
 - 1st Edition 
 - New delhi :  Bcs, the chartered institute for It ,  2016 
<br/><br/><label>ISBN: </label>9781780172248 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4038  / WHA