Pat Wellington <br/><br/>
Effective Customer Care / 
Pat Wellington 
 - 1st Edition 
 - New delhi :  Kogan page ,  2010 
<br/><br/><label>ISBN: </label>9780749459970 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing & Communications
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEL