Cook, Sarah <br/><br/>
Customer Care Excellence, 6/e / 
Sarah Cook 
 - 6th Edition 
 - New delhi :  Kogan page limited epz/special priced titles ,  2011 
<br/><br/><label>ISBN: </label>9780749457051 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / COO