Szwarc, Paul <br/><br/>
Researching Customer Satisfaction & Loyalty / 
Paul Szwarc 
 - 1st Edition 
 - New delhi :  Kogan page limited epz/special priced titles ,  2006 
<br/><br/><label>ISBN: </label>9780749446611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.834  / SZW