000 00396nam a2200157Ia 4500
008 230717s9999 xx 000 0 und d
020 _a9789350568040
_qhbk
082 _a658.562
_bSRE
100 _aSreenivas, Talluru
245 0 _aService Quality Management /
_cTalluru Sreenivas
250 _a1st edition
260 _bDph ,
_c2016
300 _a376
650 _aManagement
942 _cENG
999 _c149764
_d149764