| 000 | 00358nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 230724s9999 xx 000 0 und d | ||
| 020 |
_a9783319987040 _qhbk |
||
| 082 |
_a658.4038 _bSTA |
||
| 100 | _aStauss, Bernd | ||
| 245 | 0 |
_aEffective Complaint Management / _cBernd Stauss |
|
| 260 |
_bSpringer , _c2019 |
||
| 300 | _a400 | ||
| 650 | _aBusiness Management | ||
| 999 |
_c171060 _d171060 |
||